Refund & Return Policy
Welcome to shop.digitallyvikas.com. We value your trust and want you to have a smooth and satisfying shopping experience. This Refund & Returns Policy explains the conditions under which products purchased from our store may be returned, exchanged, or refunded.
1. Return & Exchange Eligibility
We accept returns or exchanges for eligible readymade garments and other physical products within 7 days from the date of delivery.
To be eligible, the product must:
Be unused, unworn, unwashed, and in its original condition.
Have all original tags, labels, packaging, and accessories intact.
Not have any stains, perfume/odour, alterations, or signs of use.
Be accompanied by the original order details or invoice.
For garments, we strongly recommend checking the size chart provided on the product page before placing your order.
2. Readymade Garments – Size & Fit
If you receive a garment and the size does not fit, you may request an exchange within 7 days of delivery, subject to availability.
The garment must be unused, unwashed, and in original condition.
The original tags must remain attached.
Exchange is subject to the availability of the requested size.
If the requested size is unavailable, we may offer another suitable option or a refund, at our discretion.
A change-of-mind return or size exchange may be subject to return shipping charges.
3. Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.
Please provide:
Your order number.
Clear photographs/videos of the product.
Photographs of the packaging and shipping label.
A description of the issue.
After verification, we may provide a replacement, exchange, or refund, depending on the circumstances.
Where the issue is due to our error, we will bear the applicable return shipping cost.
4. Products That Cannot Be Returned
The following products are generally not eligible for return or exchange unless they are received damaged, defective, or incorrect:
Products that have been worn, washed, ironed, altered, or damaged after delivery.
Garments without original tags or labels.
Personalized or customized products.
Clearance, sale, or final-sale products where specifically stated on the product page.
Undergarments, innerwear, lingerie, socks, or other hygiene-sensitive garments.
Digital products or downloadable products.
Gift cards.
Products specifically marked as Non-Returnable on the product page.
5. Return Conditions for Garments
For hygiene and quality-control reasons, returned garments must be in resalable condition.
We may reject a return if the garment shows signs of:
Wearing or washing.
Makeup, stains, food marks, or other contamination.
Perfume, deodorant, smoke, or other strong odours.
Alteration, tailoring, repair, or modification.
Damage caused after delivery.
6. Refund Policy
Once the returned product is received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will generally be processed to the original payment method.
Refund processing and crediting times may vary depending on the payment method, bank, card issuer, or payment gateway.
Shipping charges are generally non-refundable, except where the return is due to our error, such as sending a wrong, damaged, or defective product.
7. Exchange Policy
For eligible readymade garments, exchanges may be available for:
Different size.
Different colour, where available.
Wrong product received.
Damaged or defective product.
All exchanges are subject to product availability.
If the replacement product is unavailable, we may provide an alternative solution or refund as applicable.
8. Order Cancellation
An order may be cancelled before it has been shipped.
Once the order has been dispatched, cancellation may not be possible. In such cases, you may request a return after delivery if the product is eligible under this policy.
9. Return Shipping Charges
Wrong, damaged, or defective product: Return shipping will generally be borne by us.
Size exchange or change-of-mind return: Return shipping may be borne by the customer.
Any applicable shipping charges will be communicated before the return is processed.
10. How to Request a Return or Exchange
To request a return, exchange, or refund:
Contact us within the applicable return period.
Provide your order number and product details.
Provide photographs/videos if requested.
Wait for confirmation and return instructions.
Pack the product securely with its original tags and packaging.
Send the product using the return instructions provided by us.
Do not send a product back without receiving return instructions from us.
11. Refunds for Returned Products
A refund will only be processed after the returned product has been received and inspected.
If the returned product does not meet the conditions of this policy, we may reject the return and send the product back to the customer.
12. Failed or Refused Deliveries
If an order is returned to us because the customer provided an incorrect or incomplete address, refused delivery, or was unavailable to receive the shipment, any applicable additional shipping or handling costs may be deducted from the refund.
13. Policy Changes
We reserve the right to update or modify this Refund & Returns Policy from time to time. Any changes will be posted on this page with the updated effective date.
14. Contact Us
If you have any questions regarding returns, exchanges, refunds, or your order, please contact us using the contact details provided on shop.digitallyvikas.com.
We will make reasonable efforts to review genuine issues and provide an appropriate resolution.